The Road to HR Excellence

A TLS Continuum Roadmap to HR Change ManagementT

Empower! Engage!

Change Your View of your organization

Every day is different in your world as we move through the uncertain demands and problems on HR rapidly increase. For example:

  • Demand for big data analytics to explain the HR operations
  • The CEO wants to know why you can't fill those critical openings faster
  • The organizational processes say one thing but reality is totally different
  • A manager explodes on your boss saying that they could do your job better than you can

Seen these events recently? That is only half the total picture of your organization.

You are the key to the success of the talent management and acquisition of strong talent for your organization. You are responsible for providing the organization with the proper key performance indicators to show that the organization is in alignment with their mission, values and goals.

You are also responsible for ensuring that supervisors and managers as well as rank and file employees understand the corporate policies and procedures. You have the responsibility to ensure that these processes are applied consistently and correctly.

You have the responsibility to learn the language of business so that you can communicate with the management of your organization in their space rather than yours.

This new perspective on the HR function makes your job easier and helps you advance your career. Do you understand the language of business?

Join us for two-days of intense learning that will enable you to speak that language of business just like your peers over in finance. Discover how to directly apply the Six Sigma methodology to your organization's HR processes and put them to use your first day back in the office. You will leave with real time access to tools, techniques, strategies, and methods to change your HR department. Return to the office empowered to bring change to your organization.

Get a seat at the table

Demonstrate your value to the organization

  • Demonstrate your value through evidence based metrics to engage and empower the human capital assets within your organization.
  • Demonstrate how everyone can take ownership of the processes you use everyday.




  • Introduction

Module 1: Welcome to the Road to HR Excellence

  • Road to HR Excellence Pre-test
  • Your Facilitator
  • Continuing Education Benefits
  • TLS Continuum Acronyms FREE PREVIEW
  • Learning Objectives
  • Seminar Content
  • Workshop Milestones
  • Involvement Effort Questionnaire FREE PREVIEW
  • Milestone Exercises
  • Ask the Facilitator or the Group FREE PREVIEW

Module 2 : How do You Define HR Excellence?

  • How do We Define Excellence?
  • How do We Define HR Excellence? FREE PREVIEW
  • TLC Continuum How to Guide - Creating a Center of Excellence.pdf

Module 3: The Road to Process Improvement Then and Now

  • Introduction
  • 1940-1949
  • 1960-1969
  • 1970-1979
  • 1980-1989
  • 1990-1999
  • 2000- Present
  • What have I Learned?

Module 4: What is Six Sigma?

  • What is Six Sigma?
  • The Role of Jack Walsh and GE
  • Reality of the TLS Continuum
  • How do we implement the TLS Continuum?
  • The TLS Continuum Benefits
  • The Team Roles in the TLS Continuum
  • Team Responsibilities in the TLS Continuum
  • Projects within the TLS Continuum
  • How to Select a Project?
  • Basic Concepts behind the TLS Continuum
  • What have I learned?

Module 5: The TLS Continuum Toolbox

  • Introduction
  • TLS Components - The Theory of Constraints
  • TLS Components - Lean
  • TLS Continuum - Six SIgma
  • Scientific Method vs. TLS Continuum
  • The TLS Continuum Process: Define-Measure-Analyze-Improve-Control Introduction
  • The TLS Continuum Process: Define Stage
  • The TLS Continuum Toolbox: The SIPOC
  • The Foundation of Process Improvement
  • SIPOC Editable Form FREE PREVIEW
  • SIPOC Debriefing
  • TLS Continuum Toolbox: Voice of the Customer
  • Voice of the Customer Matrix Exercise
  • Voice of the Customer Form
  • Voice of the Customer Debriefing
  • Power of the Customer
  • TLS Continuum Toolbox: Project Charter
  • TLS Continuum Tools: The Define Stage Toolbox
  • Exercise: Create an Eagle's Eye View of your Recruitment Process
  • Flow Chart Process Chart Symbols
  • Process Map DeBriefing
  • TLS Continuum Toolbox: Ishikawa Fishbone Diagram
  • Exercise: Ishikawa Fishbone of the Recruitment Process
  • Ishikawa Fishbone Diagram
  • Why are We Doing This?
  • Recruitment Ishikawa Fishbone Diagram Debriefing
  • TLS Continuum Process: Measure Stage
  • Value Stream Map Example
  • Exercise: Value Stream Mapping
  • Flow Chart Symbols Cheat Sheet FREE PREVIEW
  • Value Stream Map DeBriefing
  • Key Performance Indicators
  • TLS Continuum Process: Analyze Stage
  • Traffic Intensity Calculator FREE PREVIEW
  • Exercise: Do you really have time for this?
  • TLS Continuum Process: Improve Stage
  • TLS Continuum Process: Control Stage

Module 6: In Plain Sight - Organizational Waste

  • Introduction
  • In Plain Sight - The Waste of Overproduction
  • In Plain Sight - The Waste of Waiting
  • In Plain Sight - The Waste of Transportation
  • In Plain Sight - The Waste of Excess Inventory
  • In Plain Sight - Excess Motion
  • In Plain Sight - The Waste of Defects
  • In Plain Sight - The Waste of Non-value added processing
  • In Plain Sight - The Waste of Underutilized People
  • In Plain Sight - The Waste of Material Underutilization

Module 7: Theory Meets Real Time: Application of the TLS Continuum to HR

  • Introduction
  • Human Resource Certification Institute (HRCI) Body of Knowledge
  • Exercise: CEO Calls Revisited
  • Application of the TLS Continuum
  • 10 Commandments of Project Selection
  • Project Selection
  • TLS Continuum: Business and Strategy
  • TLS Continuum: Workforce Planning
  • Lean Methods Group Hospital Turnover Case Study
  • Lean Methods Group Worksheet
  • Lean Method Groups Case Study DeBriefing
  • Sparton Electronics Extended Hire Time Case Study
  • Sparton Electronics Case Study Worksheet
  • Sparton Electronics Case Study DeBriefing
  • TLS Continuum : Workforce Planning Summary
  • TLS Continuum: HR Development
  • Case Study: Training Effectiveness: Is the Cost Justified? A Six-Sigma Black Belt Project
  • Kaplan Norton Balanced Scorecard for Training
  • TLS Continuum: Compensation and Benefits
  • Case Study: FMLA Abuse Study
  • FMLA Abuse Case Study DeBriefing
  • TLS Continuum: Employee Relations
  • TLS Continuum: Risk Management
  • Dow Chemical Case Study
  • Dow Chemical Ergonomics Case Study DeBriefing

Module 8: Implementation of the TLS Continuum

  • Introduction
  • 3 Pillars of the TLS Continuum
  • 3 Pillars of the TLS Continuum - Voice of the Customer
  • 3 Pillars of the TLS Continuum - Organizational Alignment
  • 3 Pillars of the TLS Continuum - Continuous Process Improvement

Module 9: Final Project and Assessment


  • Final Thoughts
  • Empowerment: The DNA of Sustainable Change Management
  • The final project
  • Final Project Packet
  • Seminar Final Assessment
  • Congratulations, What is Next?
  • Before you go...
  • Daniel Bloom & Associates, Inc. Books FREE PREVIEW


  • Calculators
  • Suggested additional reading


Develop critical thinking skills

Become a solution seeker not a problem solver

Speak the language of business

Become a change maestro

Improve the ROI of HR

Enhance your value in your organization


The tools that I got through this program were well worth the investment, alone
Rudolph Boone HR Manager (retired)
It will empower you to want to make immediate and sustained improvements in your organization.
Lori Kindberg HR Manager
I see great value to applying them to HR and other administrative processes and projects. I call that an excellent return on my raining dollars.”
VP Human resources Major trade Association


$1,279.00 Regular Price Buy $1,279.00

Let's get started!

Click below to sign up!

Take the Course